Seven Stones Estate Winery -Refund and Exchange Policy

Thank you for shopping at Seven Stones Estate Winery. We take pride in providing our customers with high-quality wines and excellent customer service. Please review our refund and exchange policy below:

1. **Refunds**
– We offer refunds on wines purchased directly from Seven Stones Estate Winery under the following conditions:
– **Quality Concerns:** If you find the wine to be corked or flawed, please contact us within 30 days of purchase to arrange a refund or replacement.
– **Shipping Damage:** If your wine shipment arrives damaged, please take photos of the package and contact us immediately. We will work with you to arrange a refund or replacement.

2. **Exchanges**
– We are happy to offer exchanges for wines purchased directly from Seven Stones Estate Winery under the following conditions:
– **Preference:** If you simply prefer a different wine after tasting the one you purchased, we can arrange an exchange. Please contact us within 30 days of purchase to discuss your options.
– **Unopened Bottles:** We accept exchanges for unopened bottles of wine within 30 days of purchase. The customer is responsible for any price difference and additional shipping costs.

3. **How to Request a Refund or Exchange**
– To initiate a refund or exchange, please contact our customer service team at [contact email] or call [phone number] within 30 days of receiving your order. Please have your order number and details ready to expedite the process.

4. **Conditions**
– To be eligible for a refund or exchange, wines must be purchased directly from Seven Stones Estate Winery.
– Refunds and exchanges are subject to the discretion of Seven Stones Estate Winery and may be refused if the conditions outlined above are not met.

5. **Shipping Costs**
– Shipping costs for returned or exchanged wines are non-refundable, unless the return/exchange is due to an error on our part (e.g., shipping the wrong product).

6. **Contact Us**
– If you have any questions about our refund and exchange policy, please contact us at [email protected] or call 250-499-2144. We are here to assist you and ensure your experience with Seven Stones Estate Winery is exceptional.

**Policy Last Updated:** June 20, 2024

**Note:** This refund and exchange policy applies only to purchases made directly through the Seven Stones Estate Winery website or at our physical location. For wines purchased through third-party retailers, please contact the retailer directly regarding their refund and exchange policies.

Thank you for choosing Seven Stones Estate Winery. We appreciate your support and look forward to serving you again!